Contact us

TO BOOK

BOOK ONLINE
Booking on our website is available 24 hours a day and offers a quick and easy way to book your holiday. Go directly to ‘Direct access to resort page’ option at the top right of the homepage, or simply enter your preferred holiday details into the booking system in the right-hand column of the website. Maintenance works may affect browsing temporarily and we apologise for any inconvenience this may cause.

BOOK BY PHONE ON +46 (0) 850 644 364

Paris and our dedicated Club Med Travel Advisors would be pleased to assist you in choosing your ultimate Club Med Experience.

Call centre opening times:

Monday-Thursday: 10am - 8pm
Friday: 10am - 7pm
Saturday: 10am - 6pm
Sunday: closed

Call centre Christmas opening times:

Tuesday 25th December: Closed
Wednesday 26th December: 10am - 4pm
>Thursday 27th December: 9am - 7pm
Friday 28th December: 9am - 7pm
Saturday 29th December: 9am - 5pm
Sunday 30th December: Closed
Monday 31st December: 9am - 5.30pm
Tuesday 1st January: 10am - 4pm

FEEDBACK AFTER YOUR HOLIDAY

We value your feedback as to how we can improve your experience of Club Med. Please email us your comments here, stating your name, membership number (if applicable), booking file number (if applicable), departure date, resort name, who you booked your Club Med holiday with, your feedback comments (250 word limit) and whether you expect a reply from us.

We will process your query as soon as possible, please note that no enquiries about availabilities or existing bookings will be processed using this email contact. These enquiries should only be made by contacting our call centre on +46 (0) 850 644 364.

COMPLAINTS
If you have a problem during your holiday, you are obliged to inform our local staff immediately who will endeavour to put things right whilst you are on site. If your complaint is not resolved locally, please complete a report form on site (“declaration”) and follow this up by writing to our Customer Relations Department:

Club Med
Customer Relations Department
2nd floor Connect House
133-137 Alexandra Road
London
SW19 7JY

Please note the complaint must be received within 28 days of the completion of your holiday. Please quote your membership and file numbers to enable us to process your complaint quickly and efficiently.

Club Med has an obligation to acknowledge your complaint within 14 days, and to send a full reply to your complaint within 28 days. For more information please refer to our full terms and conditions here, or in one of our brochures.

FAQs
Our FAQ section is designed to provide you with answers to our commonly asked questions, from information on your journey and the Club Med package, to changes in your booking, special requirements, booking online and the Great Members scheme. Please click here for more information.

FINANCIAL INFORMATION ABOUT CLUB MED
You may request our annual report by writing to:
Direction of Communications
Club Med - 11 rue de Cambrai
75957 Paris Cedex 19 FRANCE

BECOME A G.O® IN A CLUB MED RESORT
Visit our recruitment website: www.clubmedjobs.com